#601 – Getting $30K Back From Amazon During This Episode!

What if you were missing out on hundreds, if not thousands, of dollars in reimbursements from Amazon? Join us as we reveal the game-changing strategies for reclaiming lost and damaged inventory funds from Amazon’s FBA warehouses, just in time for the crucial update on October 23rd. We highlight the indispensable Helium 10 Refund Genie tool, providing you with a step-by-step guide and real-life success stories from sellers who have maximized their refunds without any commission fees.

Uncover the secrets to boosting your profitability by making the most of Helium 10’s full suite of features. We’ll walk you through how to handle active and suspended product listings, ensuring accurate and timely reimbursements for damaged items. Learn practical tips and tricks, including a thorough explanation of size tier optimization. By tweaking your product packaging and leveraging Helium 10 Alerts, you’ll discover how to reduce shipping costs and significantly increase your bottom line.

Imagine saving $10 per unit with just a 0.2-inch reduction in packaging size. We provide compelling examples, such as a floor lamp that moved from an extra-large to a large bulky tier, saving $2 per unit. Through personal anecdotes and expert insights, we demonstrate how monitoring dimension changes and enabling alerts can lead to substantial financial recoveries. Don’t miss this opportunity to reclaim your funds and optimize your Amazon business for greater profitability.

In episode 601 of the Serious Sellers Podcast, Bradley talks about:

• 00:00 – Maximizing Amazon FBA Reimbursements With Refund Genie
• 01:31 – Amazon Lost and Damaged Claims Guide
• 04:35 – Amazon Seller Refund Process
• 10:29 – Getting Refunds Using Helium 10 Refund Genie
• 10:48 – Amazon Refund Process and Strategies
• 19:54 – Maximizing Amazon FBA Reimbursements and Savings
• 22:41 – Helium10 Alerts for Size Tier Optimization
• 25:02 – Optimizing Packaging for Amazon Profits
• 29:26 – Identifying Dimension Changes for Amazon Reimbursement
• 31:18 – Amazon FBA Reimbursement for Dimensional Changes

Transcript

Bradley Sutton:

Today we’re doing a live workshop on how to get money back from Amazon and on this live broadcast there are four people on the call who are going to be able to get back over $30,000 live on the show back from Amazon. How cool is that? Pretty cool, I think. Important message guys. On October 23rd, Amazon is changing the window for which you can look back and claim that they owe you reimbursements for lost and damaged products at FBA warehouses. It used to be 18 months, but now it’s going down to only two months. So, if you have never used the reimbursement service or Refund Genie, now is the time. Last week I ran Refund Genie on two different accounts and got a total of over five thousand dollars back for those sellers. And don’t forget, unlike a lot of services out there, Helium 10 doesn’t take any commission on what we get back. If we say you’re owed ten thousand dollars and you get back ten thousand dollars from Amazon, you keep ten thousand dollars with no commission to Helium 10 at all. Refund Genie is now available to anybody who has a Helium 10 Platinum annual plan or higher. So to get an estimate about on how much money you could get back, go to h10.me/refundgenie. If you’ve never used a Helium 10 coupon, use the code SSP10 to save money if you need to upgrade to a Platinum annual plan.

Bradley Sutton:

Hello everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I’m your host, Bradley Sutton, and this is the show that’s completely BS-free, unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world, and today is our monthly live training that we do, along with an ask me anything, where we go over a certain aspect that can help you on Amazon, and then we take all your questions live, and we’ve got a great session for you today. Let’s go ahead and hop into it. Let me just kind of like level set here what the situation is, so, for a lot of you, you might have seen the message already that you know, on October 23rd, Amazon is changing the look back period of when you can claim lost and damaged, so what that means is Amazon sometimes loses products at their warehouses of yours, they sometimes damage it, and they’re supposed to, you know, refund your money when that happens, and you know, a lot of times they do. So what the problem is, though is sometimes, for whatever reason, they don’t always refund the money like they’re supposed to, and so when that happens, it’s okay. It’s not Amazon necessarily going and stealing all of your money. They allow you to like file claims if you are missing the money, all right, and then you know once, once they do their investigation sometimes it’s instant then they will say, all right, yeah, we will give you the money back, and then they refund you like within days.

Bradley Sutton:

Now, if you have never used a service before, you know whether it’s Helium 10, whether it’s an outside service, if you have never used a service, uh that audits, or you don’t audit your account completely to like look at all the uh, uh disbursement reports and the reimbursement reports and what Amazon has uh returned to you, what Amazon has lost. If you’ve never done that, you could be owed thousands of dollars, like, in my experience, half of your half of 1% of like what your gross revenue is. You could get back. All right so to 1%. I’ve seen some accounts get 1%. So let’s say you’ve sold in the last 18 months a hundred thousand dollars worth of inventory. Basically that means that you might be owed a thousand dollars, potentially, all right. Or I should say 500 to a thousand dollars. If it’s a million, you know you could be owed up to $5,000 if you’ve never audited. That’s how much. And a lot of services out there, uh, which are great, the issue is that they’ll take um, a percentage. They’ll file all the claims for you and then take a percentage, like 25%, of whatever they find they keep.

Bradley Sutton:

Now the way I’m about to show you guys is a 100% free, as in whatever we find that Amazon owes you you keep. I wish I could take a commission on that. I’d be a rich man if I could just take 1% of what we find for you, because we’ve found millions and millions of dollars that Amazon owes you. So I’m going to show you guys how to look at the report. First of all, all right again, if those of you with a Diamond annual plan or Platinum annual plan, you’ve got full access to it. If not, well, just you know, stay watching this, because you’ll need to know it. You need to like at least get the account. Those of you have done a lot of money and then you’re going to need to know how to do this later on in the future. I saw a couple of you are newer sellers. You’re probably not owed that much by Amazon. But guess what? Hopefully, you get to the point where you are owed money, not because you want Amazon to be taking the money that’s owed to you, but because you’re doing so much revenue that inevitably things are going to get lost things might get damaged and Amazon might owe you a lot of money. So this is important, no matter what stage of the journey you are on. All right, so now hop into your Amazon account and then some of you might have a banner at the top. Does anybody have a banner on the top that says, hey, you might be owed this amount of money? I don’t have it on my screen because I already kind of like started this process already, but that banner would show up at the very top, all right.

Bradley Sutton:

So I am in one of the UK accounts that I have access to, and so, whether you have or not the banner again, this is if you’re Platinum annual or Diamond annual, if not, just watch, all right, there’s nothing for you to do. If you’re not this, you’re not gonna be able to do anything, but just watch, all right. So this is important. I’ll give you, like, a coupon code. You can get it again, I’m not trying to sell you some service where we’re going to take a percentage. We take zero percent. We actually have a service for those of you who are like $50 million sellers and you don’t have the time to go one by one and do what I’m about to show you guys how to do. No problem, you can go sign up for that service and we’ll take like 25% of it and we do all the work for you. That’s h10.me/mrs. But that’s not what I’m trying to talk about here. I’m just talking about how you can do it for free, all right. And then I’m going to give you three other ways that I have also gotten thousands of dollars back from Amazon. Okay. So let’s go ahead and go for those of you who have the banner, click the banner. For those of you who don’t have that banner, I want you to click on the tools and then go to Refund Genie. Neal says he’s got a message here on his computer. It says last chance to claim 1600 bucks. All right, Neal, you are, you are set to go. So if you have a Platinum manual, Neal, you’re going to be able to get $1,600 today in the next 30 minutes, potentially. All right. So Neal’s got his Helium 10 account covered, almost right there. He’s got anybody else have a message like that at the top of their screen. I’m just curious what message you guys are showing.

Bradley Sutton:

All right, now I’m going to go ahead and go into this Creative LG account. Okay, I’m going to hit details. You want to go to the ones that have stars and, as you can see, this account is selling in a lot of platforms. Selling in Germany, UK, Spain, France, Italy. Some of you might only be selling in one platform, doesn’t matter, the process is completely the same. Now, as you can see, for a lot of these I have already requested reimbursement. You can see I hit processed. So I’m just going to go to the UK one. Let me see if I have any open. I hope I can find one that I have open. Yes, perfect, all right. So, as you can see, I’ve got a whole bunch of what’s called uh, FN SKUs. All right, where Helium 10 found, where Amazon owes me money, all right. So if you’re auditing, if, let’s say, you don’t have Helium 10 and the how, how can you get this? Well, you would download your transaction reports and the ledger report and then you’re going to look back at any event that happened where you’ve got damaged or lost inventory, okay. And then now you’re going to go back into your reimbursement report and you’ve got to cross check if Amazon already reimbursed you for that exact FN skew that went missing. And that’s what Helium 10 is doing. Helium 10 has automated that process and that’s why we are giving this report here in Refund Genie. All right, so you know there’s nothing for you to do other than copy and paste. All right, so did anybody find an ASIN that has it?

Bradley Sutton:

Inbae says I see the screen lost items, but can’t see damage items. Well, for you, if you don’t have damage, that means Amazon hasn’t damaged. That means Amazon has already refunded you for everything that they’ve damaged and, for whatever reason, Amazon is pretty good at reimbursing sellers with what’s been damaged, but there’s a lot more money that is owed to you from what’s lost. All right, so don’t worry if you have nothing damaged. All right, wow, oh, my goodness. Brad Dassow says he’s got 24 guys. We might have a winner here today. Brad Dassow, I am going to help my namesake out there gvet $24,000. Live on the air. All right, Brad, you with me. Brad, what, what? What level of Helium 10 plan do you have? Do you have a Platinum manual or Diamond A plan? If so, you are going to get $24,000 potentially today. That are going to get $24,000 potentially today. That’s crazy. I love it. I love it. We’re making big dents, in a good way, to your bank account today guys. Maria, wait, look at Maria’s here. Maria is owed $18,000. Wow, all right, Maria. What plan do you have, Maria? Guys, two people that are live on this call are going to learn how to get almost $40,000 back from Amazon 100% for free, and I don’t get a commission on any of this. Gursharn says he’s owed $7,600. Wow, you guys should be happy. You tuned in live today. Excellent, excellent. Joe says he already got 20,000 back per year. Great job, Helium 10. All right, Brad is Platinum Annual. You are good to go. Maria is Platinum Annual? Perfect, all right, now we’re going to do this all together, all right.

Bradley Sutton:

So what I want Brad, Maria, anybody else who’s doing this, and go and open in Seller Central. All right, go to your Seller Central account of whichever one that is, your owe the money in Helium 10. And then I want you guys to hit help and then get help and resources. Okay, Marie and Brad are ready on Platinum Annual. You guys are good to go. Look at that. They don’t even have to pay any extra money and they’re going to get all this money back. I love it. All right, Maria and Brad, I’m doing this with you. Oh, my goodness, Inbae Park. Inbae Park beat everybody. Inbae Park is owed $60,000. Guys, we’re getting $100,000 live on this podcast today. Inbae, do you have a Platinum annual plan or above? Inbae, you’re ready, all right. So, Inbae, Brad, Maria, get it ready. Lori says it, says they found it. Yeah, sometimes Amazon will say some of the ones they found, but for me, on my US accounts, 95% of what Helium 10 found, they returned to me. Yeah, and then contact the associate. Lori says it shows. Contact the associate, I’ll show you what to do for that. All right, I’ll show you what to do. Okay, Tony, you’re good to go to. Tony, set this up. We Joe’s on Diamond Set this up. All right, we’re going crazy here, guys, we’re getting a hundred thousand dollars live, all right.

Bradley Sutton:

So now, as you can see, I’m just going to do a couple of the small ones. Uh, by the way, if you are owed for one ASIN, any big amount, guys, I almost guarantee Amazon is going to require you to open a case, but they solve it within like 48 hours. Some of these little ones I’m going to get like it looks like 10 euros here, seven euros here. They’re going to refund my money immediately. You’re going to say hey, yep, we agree with you, you’re good to go. But other ones, especially the bigger ones, or if some of my items like this, like this account. This account is a beauty account, and so there’s a lot of products that are no longer on Amazon for whatever reason, like it got suspended in this account. If you have a product that is not currently live on Amazon, Amazon will deny your money. So that’s what I said today, guys. Today we’re not just talking about how to use Helium 10 Refund Genie. This is general information. Even if you’re not a Helium 10 member, it’s important. So just keep in mind. Usually, if you had a product that was suspended or is not active on Amazon, a lot of times they are going to use that as an excuse to not give you your money back. So if there’s any way for you to get your product back on Amazon, do that first before making a claim on that product. I hope that makes sense, all right.

Bradley Sutton:

So, Brad, Inbae, Maria, the ones that I want you guys to start with are the ones that you know are pretty much active on Amazon and you’re not going to have issue, all right. So let’s go ahead together, guys, you three and whoever else, Tony, whoever’s on this copy one of the first FN SKUs. All right, that’s on one of your reports. Okay, you just hit this button that has copy and then, once you do that, hit processed, so that you know it is done right here in Refund Genie. Now switch over to your Seller Central tab and you are looking for something that might say inventory lost in FBA warehouse. If you see that, just click this and that’s what you need to look for. Now if anybody’s listening on the podcast or watching this on YouTube and you do not have a button in Amazon Seller Central support that says inventory lost in FBA warehouse, don’t worry, some marketplaces, you don’t see it. All you have to do is hit this button that says my issue is not listed and then just type in inventory lost in FBA warehouse and then the widget is going to show up. What shows up. Let me just show you by hitting this. All right, so, Brad Maria, paste. When the window comes up that says enter FN SKU, you paste the FN SKU that you copied from Refund Genie and then you hit continue.

Bradley Sutton:

Now here, as you can see, I have multiple SKUs. So if you have multiple SKUs, you have to pick which SKU. So I’m going to go back to my Refund Genie. Refund Genie has that here, too. I see which SKU it is. Let me copy that. And it is this SKU right here. So I’m going to hit this SKU and let’s see what it has. Aha, this one got. This is one of those ones. I told you this is a restricted product, so I this is not my account, so I didn’t get my money back on this one. Why? Because this product got restricted on Amazon. I told you this is a beauty product that I’m in. For Brad and Maria and Inbae. What did you guys find on yours? Did you guys get it? I’m going to try another one. I might have to do a few of them here. This account has a lot of restricted products, so I am going to go ahead and get help with a new issue and watch. I’m just going to do this really quick. I’m going to copy another one and I’m not sure the a lot of these. This is why they’re probably not here. A lot of these might be already restricted, so let me just copy another ASIN in here. Hit inventory loss in FBA warehouse. Paste the FN SKU. Hit continue. Please don’t be a restricted product. Let’s see here. Boom goes the dynamite. All right, look what I just did in three seconds. Here I paste an FN SKU. This was not a restricted product that I had. How many units did Helium 10 say I was owed? I don’t know if you guys caught that potential units one right here. And then how many did I get reimbursed right now? One unit, Helium 10 was a hundred percent accurate on that one. All right, perfect, perfect, all right. Next one let’s see what did. Oh see, look at Brad. Brad did it Said. Brad said these items have been processed for reimbursement. Brad, how much was that one that you just did? I just did one that got me 10 euros. How much did you get? Who’s done? A big one so far? Neal got $75 and he’s got another one that said invalid, all right, so Neal might have some products that were not eligible, but Neal just got his whole month almost of Helium 10 covered.

Bradley Sutton:

Alright Inbae says I’ve got a difficulty on damage item reporting. All right, so I don’t have any that’s damaged here. But the difference, guys, on damage reporting, let me just show it for Inbae or anybody else who is trying to reconcile their damage you have to do the transaction ID. Okay, so this is. I don’t have any here so I can’t do it, but I’m just going to pretend I do, all right. So if anybody ever finds that Amazon owes them money from a damaged item, instead of the FN SKU, what Refund Genie has is the transaction ID. So, Inbae, if you have the transaction ID, you copy it. You go to Amazon, you get help with a new issue and, as you can see, there is not one for inventory damaged all right. So Inba, what you or anybody else, what you do is you hit my issue is not listed. And then you put here investigate inventory damaged at FBA warehouse All right. And then you hit continue, okay. Inventory damaged at FBA warehouse all right. And then you hit continue, okay. And then you select right here inventory damaged in FBA warehouse all right. So hit that one Inbae and look here it says enter up to 25 transaction IDs. So in Helium 10, again, I can’t show this to you because this account I didn’t have any damage that was owed, but there’ll be just a button to select a whole bunch of transaction IDs together. You paste them here at once, no commas, no punctuation, things like that. You can paste up to 25, and then you hit continue and then that’s how you get your money back on the damaged. So Inbae the transaction ID is in Helium 10 as well. So right here, as you can see, I am looking at the lost. But you need to go to the damaged section of Refund Genie and it will show the transaction ID. It’s not on the same page as lost. All right for everybody else. While you’re looking for that in bay, let me go to another, uh, another couple ones here, just to make sure everybody’s got the process for lost inventory. Here’s another one where it says I’m owed seven euros, about 10 bucks. Let’s copy this. I’m going to hit processed and I go up here back to seller central I say get help with new issue Inventory lost in FBA warehouse, paste the FN SKU and this is either going to be. So this one it says create a case. So sometimes if it gets denied you have to create a case.

Bradley Sutton:

So everybody don’t just go copying and pasting these and not reading what it says. If you ever see one that says create a case, hit that button. Okay, sometimes you have to take an extra step with Amazon to get your money back. So I’m going to hit create a case and then they’ll get back to me if I’m owed that money? Ah! Neal says I just noticed that I was not clicking the copy and just highlighting the FN SKU and pasting. It pastes with a space. Yes, make sure to hit the button that just says copy and it’ll highlight the right one. Maria, you did the exact right thing. That’s exactly what I just did. Maria says hey, I got a message that said resolve your issue. It requires additional investigation in the case has been transferred. That’s exactly what you need to do. So, guys, do not, when you guys are trying to do this fast, whether you’re using Helium 10 or not don’t just blindly do it and then go to the next one. Read the message, because if there’s a button that says a new case needs to be made, you have to hit that button or else Amazon will say oh, too bad, you didn’t say you didn’t, you didn’t do the case. Dmytro says I got a message that says upgrade to a plan that includes refund. Yeah, so, Dmytro, you need to get on the Platinum annual plan. How much money are you owed, Dmytro? All right, how’s it going? Inbae, Brad, Maria, how much money have you guys got so far? Neal says when it says that one is found, do you have to choose my issuers. No, the only time you ever need to hit something is if you see if there’s a button that says create a case or you might have to create a case. They’re doing an audit on everything. Helium 10 just tells you how much you’re owed, but then they’ll let you know how much was lost, how much was found and how much was never reimbursed. And then you’re looking for the one that says, oh, this is reimbursable, but they’ll tell you how many they found too. Just to you know, try and be proud of themselves. I guess on Amazon, here.

Bradley Sutton:

Dan says what do you suggest for sellers who are on Platinum or a few hundred, Dan, if, if you’re on the regular Platinum plan, you’ll be able to see how much money we’re estimating your owed. And if it’s like 400 bucks or 600 bucks, you know I’m not going to sit here and tell you, oh yeah, you need to go ahead and upgrade to the Diamond or to the Platinum annual plan. No, because that’s going to cost you money. So you know, I’ll tell it to you straight. You have no need to upgrade to the Platinum annual plan. You just kind of like I would say, try and take the time to figure out how to do those reimbursements on your own by doing all those reports. But if any of you are seeing something, I mean. That being said, Dan, if you’re planning to be a Helium 10 member for a long time and you’re paying monthly right now $99 a month, don’t forget, if you do go to the annual plan, you get two months free. All right, you’re getting two months free if you switch the annual plan. So if you’re planning to be a Helium 10 member for a while, even if you’re only owed $400, I mean theoretically I guess it’s still worth it for you, Dan, to upgrade, because you’re gonna be paying us anyways and now you save two months and now you get $400 back. So that’s like getting four months for free or six months for free, because you’re getting two months free plus the four months if you’re over 400 bucks, all right. So yeah, it’s up to you, Dan. But anybody out there who has a message where Refund Genie says hey, you’re owed $1,500. You’re owed uh, you know 2000, $10,000. It’s a no brainer just instantly upgrade and then you’re going to make that money back and more.

Bradley Sutton:

Maria says I have two reimbursements, so far, $178, and the others need cases. Excellent, Maria, did you have any line item where just one item was like a really big amount? Usually if it’s like $300 or more for one item. Amazon says oh, I got to investigate it. Neal says I assume that means everything is good. If it says these items were found, if they’re always going to tell you which one is found, but there should be one or two, if Helium 10 says so that’s reimbursable. Oh, Brad said I’ve got a couple thousand dollars so far. Very easy process. Thanks, Helium 10. That’s great. Brad just made just got two years of Helium 10 subscription paid for. It’s like he never has to pay Helium 10 for two years because he just got that money back in the last 15 minutes. I love it. I love to see it. Inbae says I’ve done a few hundred so far. Excellent, excellent. Look guys, how many live calls do we actually literally make people money on the call for free? And people are making thousands of dollars out there that they’re going to get in their account. I love it, I love it. Maria says our items are a bit expensive. Just one is over $300 and an expensive one is around two grand. Yeah, I almost guarantee Maria. I bet you. Amazon said oh, we need to open investigation for those expensive ones. Let me know. I bet you they did.

Bradley Sutton:

All right, Neal says I’m about 10 out of 12 process, perfect, all right. While you guys are still doing that, Brad, Maria, Inbae, keep going. Let me give you remember. I said I was going to talk about different ways you can get money back from Amazon. Here’s another way, and this I’ve never done any of these accounts. I have no idea what I’m about to find. All right. So for the rest of you guys, and this is plan of Helium 10. The Refund Genie. You got to be on a Platinum annual plan at the least. All right, and again, really quick. If anybody was like hey, I am not a Platinum annual member and I want to take advantage of this, don’t pay full price. Use the code SSP10 to upgrade to that Platinum annual and then you’ll be able to get those Refund Genie reports SSP, as in Serious Sellers Podcast 10. All right, now I want everybody else, regardless of what plan you have, to go into Helium 10 Alerts. That is, in Operations, okay, operations. And then hit Alerts oh, my goodness, there is. Oh, this is juicy stuff. See, this is not an account I manage all the time. So take a look here, guys, all right. So here at the top, does anybody else see this? I would say most of you probably don’t have this, but this account does. Does anybody at the top left of your alerts see a message that says products with size tier optimization suggestions? This is rare, but this is the number two way that I’ve gotten thousands, or I’m getting thousands of dollars back from Amazon.

Bradley Sutton:

Wow, Brad is just like making money left and right from Helium 10. He’s got seven suggestions. All right, let me explain what this is. So anybody with any Helium 10 plan who has Alerts, go to your Alerts and on the top left, if you see products with size tier optimization suggestions. This doesn’t mean 100%. Oh, you’re going gonna be able to take advantage of this and make a lot of money. But let me explain what this means. This means that we detected one of your items that has a package size that is within like one or two inches on just one side. That will help you go from one size tier to another. Let me give you a quick anecdote of what I did recently In one of my accounts one of the coffin shelves I sell I had this message and my package is fine, like the package that I have is like hey, it’s not like I have a whole bunch of empty space in there, but I saw that if I take away one inch off of one side, guess how much money I save per package on my shipping fees. Guys to Amazon? $3 and 50 cents. All right, let’s just calculate that out here. All right, so if I sell 10 units a day of this coffin shelf, that means that if I make this package adjustment, I’m going to go from large standard size to standard size and save 350 per unit. Times that by 10. Every day I’m going to save in Amazon fees $35. Now I can’t just snap my fingers like I did with Refund Genie and get this money back from Amazon. No, that means the next time that I am ordering this product from my manufacturer in China. I redesigned the package and redesigned the actual product a little bit. Not everybody can do this, right, but I. You know the coffin shelf is like you know. I can make it an inch smaller and it’s still a good coffin shelf, right? So that’s what I did. And then this I did this two months ago. This order is now on the water, on the way to me, okay. So remember I said that’s $35 a day. Might not seem like a lot. This is only a product. I sell 10 units a day. Now times that by 365.

Bradley Sutton:

Guys, this one alert that I got. How much is that saving me? Anybody? Do the math right there $12,700 guys. I am going to get extra per year on my profitability for this product because I was able to reduce my packaging by one inch on one side. All right, so how does this come up? Helium 10 is analyzing your account and if they see you have a package that is really close to one of the big size here, I mean, one inch doesn’t always make that, um, doesn’t always make that big of a difference, but we are looking for the ones where it’s the literally the difference of going from one size tier to the next size tier. That’s why not all of you are going to have something here Alerts. Hopefully none of you I mean not none of you. Hopefully most of you don’t have this, because that means you’ve been kind of like throwing away money for a long time right. But if it is so, those of you who have this, Brad and the others, click on it and let’s go to those products and let’s just take a look here, it is right here. This is a floor lamp, right, this is a floor lamp here. And what is the message saying? You see here how there is a big red info sign. Okay, so this one, I could go from extra large to large bulky. What about this one? This one, I can go from extra large. Look at this. If I just take width by 1.1 inches, I go from extra large to large bulky and the FBA fulfillment cost goes from $21 to $19. Boom, in this account they will get $2 back if they can change their size by one inch. Okay, oh, my goodness, Brad, are you sure you’re reading this right, Brad? That’s crazy. Brad says on one of his he just has to reduce the height by 0.2 inches good grief, 0.2 inches and he can go from large bulky to large standard size, decreasing FBA fulfillment from $17 to $7. What in the world by 0.2?, Brad, are you sure you copied and pasted that right? That’s insane. How many units, Brad, do you sell of that product? Brad is making ridiculous money off of Helium 10 today. He’s making thousands of dollars from refunding. He already did thousands of dollars. He got back. I think he said or was that Inbae? I forgot, but now he might have somebody ask how many units of that do you have?

Bradley Sutton:

Rob. By the way, Rob asked a great question does Amazon remeasure the dimension automatically or do you have to ask them to do it? You have to ask them to do it. Alright, so once your new inventory with a new dimension is in Amazon, you have to ask for remeasurement and just say you change your package. Going back to a question from Inbae, he says I downloaded the damage item spreadsheet. Inbae, that tells me you’re doing the wrong thing. You might be looking at the old Refund Genie. The new Refund Genie has zero downloads. So if there was nothing that had a star that allowed you to go to see the damage, then you’re looking at the wrong thing. That means Amazon already, uh, reimbursed you for everything. All right, the only thing you guys should not be downloading anything in Refund Genie. Everything is in the app, the, the downloadable things. Those are from the old Refund Genie, all right, so those are. The time is probably already ended on when you can get your money back on those, or Amazon already reimbursed. Well, Brad, how many units of that do you sell a month or a day? Brad might have just made thousands of dollars here I’m not sure if Brad’s still with us here, but that is another way you get money back and that I am getting $12,000 back from Amazon because I saw that I could change my package by such a tiny bit and it’s going to save me $3 per unit. Now I’ve never, ever seen one like Brad’s where he says he has a message where he is so close, only 0.2 inches away, and then he can go down to $7. That’s insane, um for his packaging fee. So that would be crazy if he can do that, all right. So that’s number two.

Bradley Sutton:

Number three, another way, is just Alerts by itself, all right. So one of the alerts guys, one of the things that Alerts is doing, it’s monitoring if Amazon changes your dimensions, okay, if Amazon is changing your dimensions. So pay close attention to this, everybody. I once got $5,000 back from Amazon, but I never should have given Amazon that money in the first place. Helium 10 helped me get $5,000 back, but it never should have happened, because the instant that Amazon changed my dimensions erroneously, like some random employee in some FBA warehouse, I don’t know, they were like drinking on the job or something, and they measured it in a ridiculous way and they increased my package size by like two inches, right. And so I’m like, okay, I just expect Amazon to do the right thing. All the time I wasn’t paying attention and Helium 10 gave me the alert, but I didn’t notice it. I don’t know what I was thinking. This was like three years ago, and then what happened was I was looking through my alerts and then I looked here in event history. So, guys, go through your event history, okay, and then see, did something change for your dimensions? And then, if it is, and it’s the wrong dimensions, you can go and file a claim.

Bradley Sutton:

This part has nothing to do with Helium 10. Helium 10 tells you what happened. But the next part, you go on your own and just open up a case and just say, hey, Amazon, you guys changed my dimensions erroneously on this date. That’s the beauty about Helium 10 is it’s going to tell you the date that this happened. Like, look at this we sent this person a message that on October 23rd, their product description changed, all right. So when, when something happens, an image changes, a product description changes, dimensions change. Helium 10 is notifying you on that date. So then let’s just pretend that in this situation they had a dimension change. That was wrong and it happened October 23rd. So what I’m doing right now is I have a limited time. I’m not going to be able to get money back all the way back to October 23rd. You can only get money on dimensional changes within the last six months. So what I would do in this make-believe world where Amazon changed this whatever the heck, this is this piece of furniture here I would say, hey, Amazon, on October 23rd, you changed my dimension from this to this, causing me extra Amazon FBA fulfillment fees. Please reimburse me for this amount and remeasure, because this is the wrong dimensions. And then, obviously, you have to be a hundred percent correct. Like you, you gotta be sure that you’ve got the right dimensions and you can’t like just tell them that it’s this size, because what is Amazon going to do? They’re going to go and remeasure it and then to check if what you’re saying is true and then, if it is, then yeah, they’re going to refund you, like thousands of dollars potentially, if that’s how much extra they’ve been charging, and, of course, depending on how much extra, you know how much your sales have been. If you’re only, if you only sold 10 units, well they’re only going to charge. You know, they’re only going to reimburse you the 20 bucks or whatever is the difference. But on this one product it was my main coffin shelf I was selling hundreds and hundreds of units and I was you know doing it at a price that I was getting charged extra every single unit for shipping because they had the wrong dimensions all right. So that’s a third way that you can look and where Helium 10 can help get you money back by notifying you if that’s happened.

Bradley Sutton:

Now, let’s say you’ve got lots of products and you’re not sure you didn’t have Alerts on. By the way, guys, the only way you’re going to get notified is if you hit this on button for your product. So what everybody should do right now who has a Platinum plan. You don’t need an annual plan. Just, even if you’re on the monthly plan, go into Alerts one by one guys, turn it on all right, otherwise this tool is useless to you If you don’t turn it on. You got to turn it on, all right, for all your products so that you will get notified if you have a dimensional change. But let me show you something on how you can, um, how you can do it just on the fly. All right, this is like a little hack, all right, and this is the fourth way that you can kind of like, look and get money back. Watch this, go to your, go to one of your products on Amazon. I’m going to go to this one right here. Let me see if this even works here. Yeah, this product, this product is not even being sold right now. But watch this, go to any product, guys, on Amazon. I’m going to show you a little hack right here, a little Helium 10 hack. That’s kind of hidden. All right, now, watch this. You see how, right here, under the BSR chart, it says revenue calculator and sales estimator. This is a hidden thing. This is like a. This is like one of those video game hacks where you have to like hit a couple buttons to release something. So hit revenue calculator and then hit sales estimator again and look what happens. Look what comes up. All of a sudden, this new little widget shows where it shows the package dimensions and the item dimensions. Now, this, this guys, is only going to work if you have a product that is very close in size to the package size, right? Like, for example, it’s not something that you have to assemble or otherwise. This doesn’t work. Like, for example, I’ve got this water bottle right here, right, you can just imagine that you know what the dimensions of this water bottle is. Let’s just say it’s 12 inches by  five inches by five inches, right? Well, this is a solid product. The package that it’s going to go in is very close, right, like, maybe there’s a little bit of packaging. So I know that if this water bottle is 12 by five by five, the package it goes into is only should be slightly. I know my own package, right, it’s only going to be like maybe 12 and a half by five and a half by five and a half. Does that make sense, guys? It’s like the package dimension should be very close to this because I know there’s very little packaging.

Bradley Sutton:

So then what I do with this hack is I am Helium 10 is surfacing the item dimensions and the package dimension. So if you’ve got something like this, where I see, all right, item dimensions 12 by five by five, but then I see package dimension 14 by five and a half by five and a half. What do I know? I know that probably Amazon has got the wrong dimensions, because I’m like, no, there’s not like a two inch gap inside the height of my package. And then I might go back and look at my history of what this package dimensions was, and this is another way, even if I didn’t have Alerts on this is the way I can kind of audit a lot of my products and see did Amazon somewhere change my dimensions? Because there’s no way that there’s like a three inch gap in my package. I hope that makes sense, guys. All right, so this is the same thing. Let me show you a better product. I’m going to actually show you the Helium 10 coffin shelf. Here we go. Here’s Helium 10 coffin shelf. Let’s run it on here. Now the Helium 10 coffin shelf has a box very similar to the size of the of the package. All right, so I go down here. I’m here on the Amazon listing page for the coffin shelf. I do the little hack where I hit revenue calculator and then I hit sales estimator and then the widget comes up and this is exactly what I’m looking at. All right, I am looking, if one side, one dimension is way too big, all right, 14 long, the package 15. That, that sounds reasonable. 3.5,. Uh, wide, the package 4.13. That’s reasonable. 7.5 deep and the package 7.68. So you see how, in this case, no, my package is the right size. What would I have been looking for? I would have been looking for a discrepancy on one side, like if it says my item dimension is 7.5 and it said my package was 9.5. Well, guess what? I bet you, Amazon owes me a thousand bucks because that means sometime that they added a couple of inches to my package, even though it’s not true, and I would have been able to reclaim that from Amazon. So that’s the fourth way, guys, that potentially you can get thousands of dollars, uh, uh back.

Bradley Sutton:

Donia says I love the photos in the listing. Who did them? That was a AMZ one step did. Did these uh listings or did these images? Did they do all of them? Yeah, all of these were from AMZOneStep, who’s in the hub.Helium10.com Originally. On the original listing I did the images with, or my team did the images in Helium 10, but this one I sent to AMZOneStep’s photo studio in Bali for that. So yeah, this is a good question by Shubham says we had a similar dimension issue where Amazon changed the package dimensions and we had to pay more in FBA fee. We raised the case and they did rechecking and they said they are correct, even though they are not, because we have checked it on our side. Our 3PL checked. In fact, suppliers also checked. So you need to have the package in hand, okay, and then show them the pictures of every dimension. Now here’s the thing. If it’s a rigid box, like a cardboard box, then if you show them the size and nothing is bulging out on anything they should accept it. If you show them the size of you actually measuring it on each side, now here’s what I’ve had. I sell bat-shaped bath mats. It just comes in like this poly bag. Now, the poly bag, it’s different sizes because not no two are the same, all right, so, and they, they will measure to the very end of the plastic, though, even if it’s not the package and it’s not technically the width, they’ll, they’ll screw you in that way. So like I’m doing something new for my new shipment because of that. So the only time where you can pretty much be like hey, Amazon, you guys are full of it is if it’s a rigid box that’s square or rectangle and you could show the exact dimensions with a tape measure and you don’t have boxes that are bulging out because they count that If it bulges out, they’re not measuring to the edge, they’re measuring to the bulge. Inbae says I did so many I count, calculate, I love it. Inbae says I did so many I can’t calculate, I love it.

Bradley Sutton:

Inbae made thousands of dollars today on the call guys, Maria has 17 cases still pending. I think Maria was owed about over $10,000 total. So hopefully those cases Let us know Maria. Like send a message to customer support when you get notification by next week of all the money you’re owed. I want to like see how much money you got total from Amazon. That would be great. Your next reimbursement or reimbursement disbursement from Amazon is going to be huge. Thank you guys for joining us and send me messages. I want everybody who has gotten a lot of money back follow me on Instagram serious sellers podcast right, serious sellers podcast. Follow me on Instagram. And I want you to tag me in a story or  message me, uh with a screenshot or uh, maybe just a note that says hey, I got this much back from Amazon Thanks to Refund Genie. Uh, I would love to hear the stories about how much money you guys made today. Per my calculations, you know, I know you know Brad and Inbae probably have more that they have to get reimbursed for, but we could have made maybe 30, $40,000 live in this hour, just from like three, four members right there. So that is maybe 30, $40,000 live in this hour just from like three, four members right there. So that is uh, I had a lot of fun doing this. Um, for the rest of you, don’t forget, this is not some eternal thing. You’re always going to be able to do.

Bradley Sutton:

Uh, after October 22nd, you’re only in it. There’s not going to be any more $30,000 or $40,000. The money’s going to be a lot smaller because it’s only going to be a two-month window instead of 18 months. The reason why Brad and Maria and Inbae got so much money today is because it was looking at an 18 month window, but that’s shrinking down. So this is like your last chance. So if you guys it says you owe, owed a lot of money right now, go into Helium 10 and make sure to get your Platinum annual plan and get that money back. All right, use the discount code SSP 10. If you guys want more information on that, go to H or use a calculator to see how much money you might be owed. If you’re not even a Helium 10 member, go to h10.me/refundgenie. Thank you guys for tuning in and we’ll see you in the next episode. Bye, bye now.

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• Freedom Ticket: Taught by Amazon thought leader Kevin King, get A-Z Amazon strategies and techniques for establishing and solidifying your business. 
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• Helium 10 Chrome Extension: Verify your Amazon product idea and validate how lucrative it can be with over a dozen data metrics and profitability estimation. 
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